Live Chat is a proprietary software that provides online customer service such as online chat, help desk software, and web analytics capabilities. LiveChat is built with the use of multiple technologies including JavaScript, Node.js, MySQL, ElasticSearch, C++ and Erlang. It is a single point of contact to manage all customer service and online sales activities which are usually provided by using different channels and multiple tools. Live chat software constitutes two main factors – Website chat widget and Agent application.
Top vendors of Live Chat Software include –
- Intercom– Intercom is a live chat app that provides a personal experience for customers. The platform enables users to communicate personally with every single customer. Intercom can be able to catch website visitors and convert them into customers. It engages the visitors on the website and texts the visitors through chat.
- Podium– Podium is an Interaction Management platform used to collect and manage online reviews, collect feedback and text customers. The platform uses messaging which makes it easier to contact leads, customers and teams along every customer touchpoint. The platform facilitates many features such as collect payment, take reviews and feedback from multiple sites and effortlessly communicates with the team with the aim of increasing business.
- Zendesk Chat– Zendesk Chat is a user-friendly and versatile live chat software that helps the businesses to actively engage with customers on the website and give them an interactive and engaging dialogue with real-time support. Zendesk Chat helps to increase business sales conversion by serving the customer’s needs better and makes their buying experience effective by relieving customer doubts and feedback.
- LiveChat – LiveChat is a premium live chat customer serviceand help desk software for business websites. The software is specifically designed for small, medium and enterprise size businesses to offer an amazing customer services.LiveChat helps to improve customer satisfaction and increase online sales provided by a team of efficient people.
- Freshdesk – Freshdesk is a cloud-based customer service software that enables businesses to offer valuable solutions for shopper service and satisfaction. It helps the businesses to deliver stellar customer support through chats supported topics and passes the shopper requests to clarify the issues.
- Drift– Drift is a leading conversational marketing and sales platform that businesses can used to provide an innovative buying experience for its customers in order to produce more qualified leads and accelerate the sales revenue. Drift is a customer-driven solution that connect customers with its an evolving set of tools and playbooks.
- Zoho Desk – Zoho Deskis a customer support platform that provides topnotch support round the clock. Its24x7 real-time support helps businesses to gain good customer experience and provides valuable insights into customer action.Zoho Desk can quickly solve customer queries and it also offer the self-service option to customers by acquiring variety of information about the product.
- BirdEye– BirdEye is a SaaS based comprehensive customer experience platform that tracks, records and analyzes customer reviews and feedbacks. It is an online review management software that uses comprehensive tools and techniques to derive valuable insights in order to solve problems and enhance business’ revenue.
- LiveZilla – LiveZilla is a live chat software that help businesses to secure sensitive data and provide customer support onto the next level.LiveZilla includes a multi-website support, visitor monitoring and a help desk system that enables to integrate not only emails received from customers but also messages from Twitter and Facebook session.
Other vendors of Live Chat Software are given below –
- Acquire
- Agile CRM
- Cackle
- Chatra
- Crisp
- Front
- GenesysPureEngage
- Gist
- Haptik
- HelpCrunch
- Helpshift
- Hippo
- Intercom
- iService
- LiveAgent
- LiveEngage
- Matador
- Moxie
- Needle
- Nextiva
- Olark
- Online Live Chat
- Retain
- Rocket.Chat
- Salesforce Service Cloud
- tawk.to
- Tidio
- Unbeatable
Key Features of Live Chat Software
Live Chat Software can track important data such as operator activities, chat histories, conversion tracking, visitor details, and average time spent on chats. The live chat analytics provide deeper insights about customer service support response time, overall support performance, and customer satisfaction.
The chat session offer real-time visitor monitoring about visitors time spend on a certain web page in order to help to generate more leads.
Nowadays, many people are using phones to browse the internet. Mobile optimization features can provide help to various types of website visitors irrespective of the device they are using.
